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Providing Architecture Diagrams and Stencils to the IT Community since 2011

Privacy Policy

1. Introduction
The purpose of this policy is to explain how ArchtitectureDiagrams.com trading as SLA Performance Ltd collects, protects, and uses personal data. ArchtitectureDiagrams.com is committed to ensuring that any personal data supplied by its Clients or is otherwise generated by its business activities is collected and processed fairly and lawfully.

2. What Types Of Personal Data Does ArchitectureDiagrams.com Collect?
ArchitectureDiagrams.com needs certain personal data to enable it to provide its products and services to its Clients and end users. The personal data collected will generally include: company name, company size and sector, individual contact names (first and last name) and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. ArchitectureDiagrams.com will also collect logs of verification checks made. Access to personal data that is generated over the Network utilised by ArchitectureDiagrams.com services include IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances ArchitectureDiagrams.com may also collect financial information about ArchitectureDiagrams.com Clients and end users from third parties to enable ArchitectureDiagrams.com to assess its risks in granting credit terms and contact information about organisations ArchitectureDiagrams.com considers may be interested in ArchitectureDiagrams.com products and services.

3. How Does ArchitectureDiagrams.com Obtain Personal Data
ArchitectureDiagrams.com obtains personal data in a number of ways including from orders placed by Clients and end users (whether by telephone, fax or email or by application form); from enquiries made by existing Clients and potential Clients, (including information gathered at marketing events and via the ArchitectureDiagrams.com website); from third party list brokers; from resellers who pass on personal data to ArchitectureDiagrams.com about end users; and directly from the Network utilised by ArchitectureDiagrams.com.

4. How Does ArchitectureDiagrams.com Use The Personal Data It Holds?
4.1 Providing and Improving the ArchitectureDiagrams.com Service
Most of ArchitectureDiagrams.com' use of personal data is necessary to enable it to provide a service to its Clients and its end users, including order processing and support services as well as for invoicing and in order to answer general Client enquiries.

In addition, ArchitectureDiagrams.com may also use personal data to improve on the level and type of service ArchitectureDiagrams.com offers to its Clients. As part of this interest in improving the service provided, ArchitectureDiagrams.com may process personal data for the purposes of sales analysis and Client usage statistics.

4.2 Direct Marketing
ArchitectureDiagrams.com may from time to time inform its Clients, end users and potential Clients about ArchitectureDiagrams.com and ArchitectureDiagrams.com affiliate products and services and other information ArchitectureDiagrams.com feels may be of interest.

Clients and other recipients of information from ArchitectureDiagrams.com may indicate at the time they first place an order with ArchitectureDiagrams.com whether or not they wish to receive such information or at any later time by simply contacting ArchitectureDiagrams.com, as indicated in section 9 below.

4.3 Third Party Marketing
ArchitectureDiagrams.com, like many other companies, use remarketing features whereby third party vendors (including Google) display ArchitectureDiagrams.com's adverts on sites on the internet and use cookies - to serve adverts - based on a user's prior visits to the ArchitectureDiagrams.com website to assist ArchitectureDiagrams.com in collecting information on who visits the ArchitectureDiagrams.com site.

ArchitectureDiagrams.com will use first party cookies (such as Google Analytics cookie) and third party cookies (such as Double click cookie) together to report on how ArchitectureDiagrams.com use ad impressions, other uses of ad services and interactions with ad impressions and ad services for visits related to the ArchitectureDiagrams.com site, in addition to data or third party audience data in relation to age, gender and interests.

Clients may opt out of Google's use of cookies by visiting the Google advertising opt-out page. Alternatively Clients may opt out of a third party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.

Clients also have the option to opt out of Google's use of Doubleclick's by visting the Google Doubleclick opt out page.

5. Does ArchitectureDiagrams.com Transfer Personal Data Overseas?
ArchitectureDiagrams.com is owned and operated by SLA Performance Ltd, a UK company. To fulfil its Client service obligations it is necessary for ArchitectureDiagrams.com to transfer and process personal data outside the country in which the personal data is collected. This will include transfers from Microsoft Azure or Amazon Web Services web hosting infrastructure based in Europe or North America to Customer Relationship Management and accounting systems also hosted by Microsoft or Amazon in Europe or North America. Prior to making any such transfer ArchitectureDiagrams.com will put in place security procedures designed to prevent unauthorised use of or access to personal data.

6. To Whom Does ArchitectureDiagrams.com Disclose Personal Data?
ArchitectureDiagrams.com will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.
As a general rule, ArchitectureDiagrams.com does not disclose personal data to unaffiliated third parties except where Client consent has been obtained, where ArchitectureDiagrams.com is under an obligation by law to disclose personal data or where ArchitectureDiagrams.com has contracted with third parties to assist in providing services to ArchitectureDiagrams.com Clients such as for support services.

7. How Does ArchitectureDiagrams.com Protect the Personal Data it Holds?
ArchitectureDiagrams.com takes Client confidentiality and security very seriously. ArchitectureDiagrams.com has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within ArchitectureDiagrams.com. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.

8. Clients' Rights
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by ArchitectureDiagrams.com specific rights to access and rectify personal data held about them. These include the right to:

8.1 obtain from ArchitectureDiagrams.com, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;

8.2 request the deletion or rectification of personal data which is inaccurate; and inaccurate; and

8.3 as explained in section 4.2 above to object to any unsolicited information sent by ArchitectureDiagrams.com regarding promotions or new products and services.

9. Contact Details
If any individual wishes to contact ArchitectureDiagrams.com regarding the personal data held about them or has any other question about ArchitectureDiagrams.com' data privacy procedures, they should direct an email to info@architecturediagrams.com or send a letter to the direction of ArchitectureDiagrams.com, c/o SLA Performance Ltd, 6 Laws Gardens, Great Boughton, Chester, CH3 5XP, United Kingdom.

10. Policy Updates
As part of ArchitectureDiagrams.com's commitment to compliance with data privacy requirements, and to reflect changes in ArchitectureDiagrams.com's operating procedures, ArchitectureDiagrams.com may update the terms of this policy from time to time.